There is so much more to leadership and management than simply ‘being in charge’ – and it’s something which comes with experience, and the right guidance. The right guidance is where we come in – and we’ll help you through the full programme of your learning as you gain the experience you need to succeed.
But what, exactly, do you need to learn to be a great leader or manager? Here’s just some of the areas we cover in our Level 3 and Level 5 Diplomas:
Not just telling people what to do – but effectively communicating what you need to, why you need tasks to be fulfilled, who you trust to do those things, and how you listen to your team in response. Communication is a two-way street, and it’s just as important to listen as it is to speak – and the best leaders know the right time for both.
Managing the day-to-day tasks that come with managing a team, heading up a business, and ensuring that everything runs smoothly can be quite the challenge – and part of your learning is how to prioritise your workload, delegate to the appropriate people, and ensure that everything goes to plan, all tasks are completed, and any surprises are effectively managed.
How to manage people
As well as being ‘in charge’ and leading from the front, leaders and managers have to understand their team, as a whole and as individuals, and how to meet their needs as well as expecting a high standard from them in the workplace. Managing people can be challenging, particularly if you’re new to a senior position – so you’ll learn, in practice and in theory, how to handle complex situations, how to communicate in challenging times, and how to inspire and guide your team.
Knowing what to do, when, and in what order can seem overwhelming – so we’ll teach you to break a project down into smaller tasks, understand how to prioritise and delegate, and plan for every eventuality, ensuring that no balls get dropped and nothing is left unfinished on your watch!
Business relies on profit – and keeping track of this profit, the costs of running a business, the income brought in, and the accounting of all those figures is something you’ll have to understand, even if the accounting itself is carried out by someone else; an understanding of the figures and how they are impacted by the performance of your team is a vital component in successful leadership.
Sometimes things don’t go entirely to plan – and it’s up to you to find a way through the situation; problem solving can mean anything from rearranging a rota to dealing with angry customers, and anything in between – and you need to learn how to keep your cool and break the situation down so that you can handle it.
Key to great leadership is understanding your own strengths and weaknesses – and those of everyone in your team, so that you can work as a cohesive whole to be sure that everything is done well. It isn’t your job as leader to be bigger, better and louder than your team – it’s your job to understand how everyone functions together, and this means that self-awareness is a key skill.
As you can see, there’s a lot to learn but don’t worry; we are there for every step of the process, and we work with the organisation you work for to create a supportive network of people who will guide you through the learning process, support you in applying what you learn to the workplace, and answer any questions or concerns you might have as the learning progresses.
Call us today, or download our guide, to learn more about the courses we run, and why they are right for you.